Quality Guarantee

CHINA LINK LAMINATE FLOORING QUALITY GUARANTEE


China Link guarantees that its laminate flooring:

  1. Meets quality standards contracted between the seller & the buyer.

This guarantee shall only be valid if:

  1. The flooring installer is an experienced professional who has followed our installation instructions.
  2. The users have:
    • Followed maintenance instructions.
    • Used the flooring per it’s intended purpose.
    • Reported the product defect within 15 days of the quality issue becoming apparent.

This guarantee does not cover:

  1. Damages caused by:
    • Transportation and storage;
    • Improper installation¹, use and maintenance;
    • Natural disasters, water, fire, furniture, heels, pets, chemicals;
    • Product alterations or attempts to repair, refinish or re-coat.
  2. Minor colour differences in the decorative paper.
  3. Expansion and shrinkage due to seasonal changes, age and sunlight.
  4. Normal wearing, especially in high traffic areas.

Guarantee beneficiary and guarantee activation procedure:
The beneficiary of this guarantee is the original purchaser of China Link’s laminate flooring. This guarantee is not transferable.
To activate the guarantee, the beneficiary, shall submit within 15 days of the flooring defect becoming apparent:

  • a report on the nature and extent of the quality issue;
  • the relevant purchase contract or commercial invoice;
  • related pictures and samples.

China Link reserves the right to undertake a visual and technical inspection of the flooring concerned.

Based on the above, China Link shall take a position within 10 working days. In case China Link finds the claim to be justified, it shall either reimburse or replace the flooring concerned. In no event shall China Link be responsible for any direct, indirect, punitive, economic, commercial, consequential, incidental or special loss or damage or any claim by a third party, resulting from the use or loss of use of the product.

China Link will not be responsible for installation problems.
China Link, April 2020

¹ The installer is considered to have accepted any flooring he/she has installed. It is the installer’s exclusive responsibility to:
1. Not install any obviously defective boards;
2. Install boards in an aesthetically harmonious manner.