The product is intended to be used in gardens, on terraces, balconies, green roofs, playgrounds and schoolyards, and public green spaces (together the “intended use”). Subject to the product being fit for purpose, normal wear of the product, whether or not due to intensive use, does not fall under any form of warranty. The Company is not responsible for warranties provided by the contracting party to third parties in case of any sale or resale.
China Link guarantees that its synthetic grass:
Meets quality standards contracted between the seller & the buyer.
This guarantee shall only be valid if:
- The installer is an experienced professional who has:
- Followed adequate installation instructions.
- Stopped installation and contacted the supplier if the material were defective.¹
- The users have:
- Followed maintenance instructions
- Used the grass per it’s intended purpose.
- Reported the product defect within 15 days of the quality issue becoming apparent.
This guarantee does not cover:
- Damages caused by:
- Improper processing, installation, use and maintenance;
- Natural disasters, water, fire, accidents, vandalism, carelessness, negligence, tears, furniture, heels, pets, chemicals;
- Product alterations or attempts to repair;
- Incorrect design or functioning of the sub-base of the field;
- Wear due to an inadequate sub-base;
- Use of infill sand that is unsuitable for artificial grass;
- Use of glue that is unsuitable for artificial grass;
- The failure to keep the infill sand at the right level (if applicable);
- Use of the artificial grass surface for purposed other than for which it has designed and installed;
- Use of cleaning agents, herbicides and insecticides;
- Use of incorrect cleaning methods;
- Exposure of the products to surfaces, directly or indirectly through reflection, with a temperature exceeding 75° Celsius / 170° Fahrenheit;
- Force majeure and other situations on which the Company cannot reasonably have any influence;
- Shading: these are fake spots or visual effects, due to a different pile direction;
- Flattening: daily use may cause the artificial grass surface to flatten. The higher the pile, the more likely this will happen, especially where the grass is used intensively.
- Normal wearing, especially in high traffic areas.
- Limitation of warranty in case of expansion/shrinkage: Just like any type of artificial grass, the product may expand and/or shrink due to the effects of cold, heat and UV radiation. This is also strongly influenced by the foundation on which the product is installed. An expansion and/or shrinkage percentage of 0.5% in the width of the roll and 1.0% in the length of the roll falls within the permitted specifications and is therefore not considered to be a defect for which the Company can be held liable to its contracting party.
- Products older than 5 years from the date of shipment.
Guarantee beneficiary and guarantee activation procedure:
The beneficiary of this guarantee is the original purchaser of China Link’s synthetic grass. This guarantee is not transferable.
To activate the guarantee, the beneficiary, shall submit within 15 days of the synthetic grass defect becoming apparent:
- A report on the nature and extent of the quality issue;
- The relevant purchase contract or commercial invoice;
- Related pictures and samples.
China Link reserves the right to undertake a visual and technical inspection of the synthetic grass concerned.
Based on the above, China Link shall take a position within 10 working days. In case China Link finds the claim to be justified, it shall either reimburse or replace the synthetic grass concerned. In no event shall China Link be responsible for any direct, indirect, punitive, economic, commercial, consequential, incidental or special loss or damage or any claim by a third party, resulting from the use or loss of use of the product.
China Link will not be responsible for installation problems.
China Link April, 2020.
¹The installer is considered to have accepted any flooring he/she has installed. It is the installer’s exclusive responsibility to
- Not install any obviously defective material;
- Install grass in an aesthetically harmonious manner.