Quality Guarantee

CHINA LINK VINYL CLICK QUALITY GUARANTEE

China Link guarantees that its 0.5mm wear layer, Vinyl Click Plank shall:

  • For a period of 15 years from the date of purchase, remain free from manufacturing defects and will not wear through or permanently stain in normal household usage conditions.
  • For a period of 10 years from the date of purchase, remain free from manufacturing defects and will not wear through or permanently stain in normal commercial usage conditions.

China Link further guarantees that its 0.3mm wear layer, Vinyl Click Plank shall:

  • For a period of 10 years from the date of purchase, remain free from manufacturing defects and will not wear through or permanently stain in normal household usage conditions.
  • For a period of 6 years from the date of purchase, remain free from manufacturing defects and will not wear through or permanently stain in normal commercial usage conditions.

This guarantee shall only be valid if:

  1. Fitting is appropriate, and no obviously defective boards have been installed.
  2. Usage, either residential or commercial, is reasonable.

This guarantee does not cover:

  1. Damages caused by:
    • Transportation and storage;
    • Improper installation, use and maintenance;
    • Natural disasters, water, fire, furniture, heels, pets, chemicals;
    • Product alterations or attempts to repair, refinish, etc.
  2. Color fading, which will typically take place over the first few weeks after product installation.
  3. Normal wearing, including progressive gloss loss, indentations, tears etc.

Guarantee beneficiary and guarantee activation procedure:

The beneficiary of this guarantee is the original purchaser of China Link’s vinyl flooring. This guarantee is not transferable.
To activate the guarantee, the beneficiary, shall submit within 15 days of the flooring defect becoming apparent:

  1. a report on the nature and extent of the quality issue;
  2. the relevant purchase contract or commercial invoice;
  3. related pictures and samples.

China Link reserves the right to undertake a visual and technical inspection of the flooring concerned.

Based on the above, China Link shall take a position within 10 working days. In case China Link finds the claim to be justified, it shall either reimburse or replace the flooring concerned. In no event shall China Link be responsible for any direct, indirect, punitive, economic, commercial, consequential, incidental or special loss or damage or any claim by a third party, resulting from the use or loss of use of the product.

China Link will not be responsible for installation problems.
China Link, April 2020